At FREYR doo, Ivana Hribarja 22, 4207 Cerklje, Slovenia, registration number: 8172838000 (hereinafter referred to as FREYR, “provider”, “web site manager” or “we”) thank you for your trust in us by sharing your personal information with us.
We, FREYR, promise to treat your personal information in accordance with this policy, applicable law and in accordance with your wishes. We use personal information to process your orders, to send you email newsletters that you subscribe to, or to contact you through other means for which you have given us your consent. At the same time, we use your personal information to improve our products and customer experience when shopping with us through any channel.
What is Personal Information?
Personal information is information that directly or indirectly identifies you as an individual, with meaning “indirectly” in combination with other information, e.g. with your name, mailing address, email address, phone number, location information, or other identifiers.
The purposes of processing and the basis for data processing
The provider collects and processes your personal information on the following legal bases:
- Law and contractual relations
- consent of the individual
- legitimate interest
Processing based on law and contractual relationships
Where the provision of personal data is a contractual obligation, an obligation required to conclude and perform a contract with a provider, or a legal obligation, you must provide certain personal information; If you do not provide personal data, you cannot make contract with the provider, nor can the provider perform the services or supply the products under the contract, since he does not have the necessary data to perform the contract.
Processing based on legitimate interest
The provider may also process the data based on the legitimate interest pursued by the provider, except where such interests outweigh the interests or fundamental rights and freedoms of the data subject requesting the protection of personal data. Where a legitimate interest is exercised, the provider shall always carry out an assessment in accordance with the General Data Protection Regulation.
Processing based on your consent
The Provider collects and processes (uses) your personal information, when you consent to it, also for the following purposes:
- ensuring that you access and use your online account with the provider and the provider’s online store, and for technical administration reasons on the provider’s website,
- ensuring that you have access to the specific information available to you on the provider’s website and your online account / profile provided by the provider,
- preparing and submitting a personalized e-magazine if you have subscribed to it,
- sending commercial offers and other content via email, SMS, regular mail or telephone calls, unless otherwise agreed,
- any other purpose for which you specifically agree to cooperate with the provider.
User profiling based on consent
Based on your consent, the provider also performs customized communication, which is carried out through various communication channels (via email, SMS, phone calls, mail, browser notifications, website information, social networks).
In order to offer you the best possible offers and content tailored to your needs, we design, with your consent, your profile for personalized communication.
We may use the following information for this purpose:
- Demographics (gender, date of birth or age, address)
- History of your purchases (products purchased, purchase time, number of purchases)
- Answers in various FREYR questionnaires on FREYR websites
- Behaviouron FREYR websites (viewing individual products or content, adding products to the shopping cart, online transactions)
- Your responses (opening a message, clicking on a link, buying) to the various messages we send you
Based on this profile, it may then depend on what content and offers you receive from us:
- What products and content will be presented to you to be of maximum interest to you
- What kind of offers you will receive (customers with more FREYR purchases or frequency get better deals)
- How often we will send you messages and through which channels of communication
What personal information do we collect?
In case of contact with us using the form on our site we obtain the following information:
- your first and last name
- Phone number and / or e-mail address so we can respond to your query
If you are a buyer of the products we offer in online store, we also collect other personal information about you that in order to prepare invoice and ship the products you have ordered. This personal information is:
- Name and surname;
- Address (street and house number, postal code and city)
- Contact email address;
- Contact telephone
We also collect your personal information in the following ways:
- Subscribe to newsletters – where each user subscribes to newsletters that include newsletters, news on offers, events, promotions and any other news that FREYR wants to share with you;
- Registration – FREYR offers you the option of registering so you don’t have to enter shipping information every time you place an order. It is not necessary to register for a purchase and it is your decisionwhetherto register;
- Prize contests and prize games– various personal information is collected through prize contests and prize games, which may have additional terms as defined here. Please check the terms of participation of each prize contest and prize game before deciding to participate.
How do we use (process) your personal information?
All personal information provided is treated confidentially and used solely for the purpose for which it was provided. FREYR takes all necessary steps to protect your information through appropriate organizational measures, work processes and technological solutions, as well as with its own and external experts. In doing so, FREYR uses the appropriate level of protection and reasonable physical, electronic and administrative measures to protect the information collected from unintentional or unlawful destruction, loss, alteration, unauthorized disclosure of personal information or against unauthorized access to personal data that has been transferred, stored or otherwise treated. Access to your personal information is only allowed to staff, service providers who need this information for business reasons, or those who need it to do their part of service.
If you have ordered a product, we offer on FREYR online store, personal information is collected and processed for the purpose of entering into and executing a purchase contract, invoicing and delivery of the product.
In accordance with our legitimate business interest, which we have as a store, when you confirm your product order, we subscribe you to our newsletter in order to inform you about similar products in our offer. “E-news” is electronic news that contains educational information, news about offers, events, promotions and any other news that FREYR wants to share with you.
You have the choice of subscribing or unsubscribing to the newsletter at the link provided with the electronic order or dispatch report or thru the link contained in each e-mail message we send you.
Freyr will also use your personal information for analysis and research (such analyses and research will be conducted on the basis of pseudonyms and anonymized data where possible), which is necessary for our legitimate interest and for understanding our customers and their desires, for identifying patterns and trends, to improve the user experience, to provide information, content and offerings as per your needs, for general research, statistical and aggregate reporting purposes, for the development of new products and services, for monitoring the performance of existing products and services, for the improvement of our technology, for sending personalized advertising messages and for displaying online ads.
FREYR agrees not to sell, lend or otherwise transmit any information that you provide through the online store or in any other way to third parties, except in cases provided below and unless otherwise provided in the regulations.
FREYR will only disclose your personal information to the third parties listed below, subject to the terms and conditions set out below, and FREYR will ensure that your personal information is processed, protected and transmitted in accordance with applicable regulations.
External service providers (delivery services and others)
We respect the trust you have shown us when you have shared your personal information with us and will not share it with anyone who would like to use it for your own benefit. However, as necessary, we will authorize other companies and individuals to perform certain services that contribute to our services. For example, we may provide personal information to contractors for hosting our database and applications, for data processing services or for submitting the information you have requested, for providing support services, etc. To external service providers we will provide or make information available only to the extent required for a specific purpose. They will not be allowed to use this information for any other purpose. Third-party FREYR providers are contractually bound to respect the confidentiality of your personal information.
Freyr websites offer the ability to use plugins from different social networks. If you choose to interact (by registering on a social network account), your activities on our websites or through our applications may also be made available to those social networks based on the privacy policies that you will agree to when signing up for these social networks. If you do not want to share this information, please unsubscribe from this social media.
We will disclose your personal information to public authorities only when required by national or European Union law. FREYR will e.g. respond to requests from courts, law enforcement and other national authorities, which may include the national authorities of another EU Member State.
Based on a legitimate interest, we use your personal information to detect and prevent fraudulent use or misuse of services or subscriptions to them, and further to ensure the stable operation of our system and services, and for the purposes of implementing information security measures, meeting quality service requirements, and detecting technical system failures and service. Based on a legitimate interest, we also use your personal information for the purposes of potential enforcement, judicial and extrajudicial recovery.
Your rights regarding your personal information
Individuals may request FREYR to access, correct, delete or restrict the processing of your personal information. You also have the right to object to the processing and the right to object to the transferability of your personal data.
Right to be informed
The User always has the right to know or to process personal data concerning you and, if so, access to personal data and the following information:
- Purposes of processing personal data
- The types of personal data concerned
- Users or categories of user to whom personal information has been or will be disclosed
- The estimated period of retention of personal data or, where that is not possible, the criteria to be used to determine that period
- When personal information is not collectedwith your consent
Right to repair
As a user, you have the right to request correction of inaccurate personal information concerning you and, considering the purposes of the processing, the right to complete incomplete personal information.
Right of erasure
As a user, you have the right to have your personal information deleted when one of the following reasons applies:
- Personal data are no longer needed for the purposes for which they were collected or otherwise processed
- when you withdraw the consentbased onwhich the processing takes place and when there is no other legal basis for the processing
- when you object to the processing and there are no overriding legitimate reasons for processing it
- Personal data were processed illegally
Right to limit processing
You have the right to limit the processing of your personal data when one of the following applies:
- when you dispute the accuracy of information for a period that allows us to verify the accuracy of personal data
- processing isunlawful,and you oppose the deletion of personal data and instead require a restriction on their use
- we no longer need your personal data for processing purposes, but you need them to enforce, execute or defend legal claims
- if you have raised an objection to processing based on the legitimate interests of FREYR until it is verified that our legitimate reasons outweigh your reasons
Where the processing of your personal data has been restricted in accordance with the preceding paragraph, such personal data, with the exception of their storage, shall be processed only with your consent, or for the enforcement, enforcement or defense of legal claims or for the protection of the rights of another natural or legal person.
We are obliged to inform you before the restriction on the processing of your personal data is lifted.
Right to data portability
You have the right to receive your personal data which you have provided to us in a structured, commonly used and machine-readable form, and the right to forward this information to another controller when processing is based on your consent or processing is performed by automated means. At your request, where technically feasible, personal data may be transferred directly to another controller.
Right to object
When we process your information on a legitimate interest for marketing purposes, you may object to it at any time.
Right to file a complaint with the Information Commissioner
If we do not decide on your request within the legal deadline or reject your request, you can file a complaint with the Information Commissioner.
Accessing and correcting your personal information and other rights
As a user of FREYR’s online store and buyer of FREYR products you have the above rights to verify that FREYR processes personal information about you and to access the personal information we hold about you. In this case we will provide them in a machine-readable PDF document. You can always request incorrect personal information about you to be corrected. Unless you believe that there is no longer a justifiable reason for continued use, please let us know in the processing of your personal information, but certain personal information we collect under the Value Added Tax Act may not be deleted. You also have the right to restrict the use of your personal data in cases where you dispute the accuracy of personal data, when you judge that processing is illegal but you do not want data to be deleted and when personal data are no longer needed for the purpose of processing, but you need them to enforce legal claims. If you subscribe to the newsletter, you have the right to object to the processing of your personal information.
If you wish to claim your described rights, please send us your request in writing by email to firstname.lastname@example.org. Your request will be answered within 1 month by the responsible person. In the case of complexity and multiple requests, we may extend the deadline by up to two additional months, which will be notified.
The provider will retain your personal information only for as long as it is necessary to accomplish the purpose for which the personal information was collected and further processed (eg. to ensure that you access and use your online account with the provider and the provider’s online store, for the provider’s fulfilling your orders, verifying your payments, and fulfilling other provider’s obligations and / or your obligations, to ensure that you can access the specific information available to you, to ensure that you can use the benefits of the FREYR Websites, news, etc.). The Provider retains the personal data processed by the Provider based on the law for the period prescribed by the law.
The Provider shall retain the personal data processed by the buyer for the purpose of performing the contractual relationship with the individual for the period necessary for the performance of the contract and for 5 years after its termination, except in cases where a dispute arises between you and the buyer regarding the contract. In such case, the Provider shall keep the data for 5 years after the court or arbitration award or settlement has become final or, in the absence of a court dispute, for 5 years from the date of the peaceful settlement of the dispute.
Any personal data which the Provider processes based on the personal consent of an individual or a legitimate interest shall be permanently stored by the Provider until such consent is revoked by the individual. The provider shall delete such information before cancellation only when the purpose of the processing of personal data has already been achieved or if required by law.
After the retention period has expired, the controller effectively and permanently deletes or anonymises personal data so that it can no longer be linked to a specific individual.
FREYR d.o.o. will also not delete the information it needs to provide proof that it has deleted the person’s information (i.e., audit trail) and to keep records of persons who do not want FREYR d.o.o. contacts in the future.
If you do not accept cookies, some web pages may not be displayed correctly or you may not be able to access all the information or functionality of the web pages, but acceptance of cookies is not a condition of using the FREYR website.
Change of privacy rules
Terms & Conditions
General Terms and Conditions of JeSuis-cosmetics.com Online Store
The general terms and conditions of the online store are drawn up in accordance with the Electronic Commerce Market Act (ZEPT), the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1), the Code of Obligations (OZ), the EU General Data Protection Regulation and the Electronic Communications Act (ZEKom-1).
The online store (hereinafter referred to as the “online store”) is operated by the company Freyr Ltd., Ivana Hribarja 22, 4207 Cerklje, Slovenia, identification number: 8172838000, tax number: 19478194, which is also an e-commerce service provider (hereinafter also the seller).
The General Terms and Conditions govern the operation of the online store, the rights and obligations of the user and the online store and govern the business relationship between the online store and the customer.
The user is bound by the general terms and conditions in force at the time of placing the online order. By confirming the order, the user is acquainted with the general terms of business, personal data protection and legal notice.
The online store is open daily, 24 hours a day. For various technical reasons, it is sometimes not possible to operate an online store or even to access the store. Therefore, the Provider reserves the right to restrict or suspend access to the online store site for a fixed or indefinite period. The provider assumes no responsibility for the inactivity of the store due to ignorance of the use, any consequences of misuse of the online store, inactivity of the service due to network failure, power outages or other technical disturbances that could temporarily, even for a long time, disrupt the use.
You can purchase items from the online store without registering and logging into the online store at www.jesuis-cosmetics.com.
Access to information
Freyr d.o.o. undertakes to provide the buyer with the following information before being bound by the contract or offer:
- company information (company name and registered office, tax number),
- contact information that enables the user to communicate quickly and effectively (email, telephone),
- the essential features of sales items, which will also highlight after-sales services and any product warranties,
- availability of articles (every item offered on the site should be accessible within a reasonable time),
- the conditions of delivery of the items (method, place and time of delivery),
- clearly and unambiguously expressed the prices of products, indicating whether they already include taxes and transport charges and other charges,
- validity of the offer,
- the method of payment and delivery orfulfillment, and the period of validity of this information,
- the deadline for withdrawal from the contract and the conditions for withdrawal
- an explanation of the complaint process, including any contact information or customer contact information.
Due to the nature of our business, www.jesuis-cosmetics.com is updated frequently and quickly. Prices and product quotes are limited in time, and over time, Freyr d.o.o. reserves the right to extend the offer, change the price or withdraw the offer.
Prices of products and services
Online store prices are shown as “Price.” All prices include value added tax (VAT), % depending on the product or service. Prices are valid at the time of placing the order. The prices are valid in case of payment by means of payment methods specified in these terms and conditions, under these terms and conditions of operation.
Despite tremendous efforts to provide the most up-to-date and accurate information, the pricing information may be incorrect. In this case, or in case the item price changes during the processing of the order, the seller will allow the buyer to cancel the purchase.
Discounts, promotional codes, etc. do not add up. Codes or discount codes cannot be exchanged for cash.
The purchase contract between the seller and the buyer is concluded at the moment when the seller confirms the order. From this moment on, all prices and other conditions are set and apply to both the provider and the buyer. After placing the order, the user receives a notification by e-mail that the order has been accepted or rejected.
The purchase agreement (i.e., the first order status email) is stored electronically on the server of Freyr d.o.o.
The online store offers the following payment methods:
The www.jesuis-cosmetics.com online store offers the following payment methods:
- Cash on receipt via GLS delivery service
- Paypalto FREYR company account
- Credit card
The client receives the invoice at the specified email address after receiving the package. The invoice details the price and all costs associated with the purchase. The buyer is obliged to check the correctness of the data before placing the order.
PURCHASE NOTICE PROCEDURE
Your order in the online store
After placing the order, the buyer receives an email notification that the order has been accepted. Freyr d.o.o. review order, check the availability of the ordered items and confirm or reject the order with reason. Freyr d.o.o. may, to verify the information or to ensure the accuracy of delivery, call the customer at his contact telephone number.
If ordered product provided by Freyr d.o.o. is not in stock in its own warehouse, and FREYR is solely tied to delivery by its supplier and to the time within which that supplier may deliver the item to Freyr d.o.o., Freyr will via email inform the customer promptly of up-to-date information regarding the delivery of items. If the delivery time is very long and the buyer does not want to wait, the buyer can notify Freyr d.o.o., who will remove the item from the order. Freyr d.o.o. assumes no liability for damage resulting from longer delivery times or from the failure to deliver items provided by Freyr d.o.o. out of stock in own warehouse.
The order is shipped / The order is ready for pickup
The online store prepares and dispatches the item within the agreed deadline and notifies by email and the buyer. Freyr d.o.o. also informs the buyer about the policy of withdrawing from the contract, where to turn in case of delay in delivery and where to turn in case of complaint.
In the event that the buyer decides to cancel the order in due time, he must immediately inform the seller about it using telephone number 040 133 266 or by email at email@example.com. If the order is already shipped, the shipment is rejected by the buyer.
Purchase for legal entities
The purchase process for legal entities is exactly the same as for natural persons, except that at the conclusion of the purchase company name and company tax number needs to be entered.
Postage for purchases up to 49,99€ is 5 € per order, for purchases over 50 € postage is free of charge.
All orders placed during weekdays before 1pm will be shipped the same day in case of payment upon pick up or via Paypal. Orders shipped on weekends and holidays will be shipped the next business day.
The right to withdraw from the contract
The buyer (the above applies only to buyer who acquire an item for purposes outside their business activity) has the right to inform the seller within 14 days of the receipt of the item that he is withdrawing from the contract without having to give a reason for his decision.
The deadline begins to count one day after the date of receipt of the items.
The cancellation of the contract shall be reported to the seller by e-mail: firstname.lastname@example.org. In addition to the returned product in its original packaging, the customer who withdraws from the contract must attach an invoice and a completed complaint form, which the seller will provide to him upon receipt of the withdrawal from the contract electronically.
In case of cancellation of the contract, the buyer returns the received item by post to the seller’s address: Freyr d.o.o., Pod Jelšami 12, 1290 Grosuplje, Slovenia or personally brings it to the seller’s pickup point. The only cost to the consumer in connection with the cancellation of the order is the direct cost of returning the goods. Returns where shipping cost to be paid by seller are not accepted. Returned packages sent where shipping cost to be paid by seller will be rejected.
The item must be returned to the seller within 30 days of the sending of the notice of withdrawal (purchase). The return of the items received to the company within the termination period is considered as a notice of termination.
The buyer must return the item to the seller undamaged and in unchanged quantity, unless the item is destroyed, defective, lost or its quantity reduced without the buyer being at fault. The buyer of the items must not freely use them until the contract is terminated.
The buyer may inspect and test the items to the extent necessary to determine the actual condition. Testing an item that deviates from the above is considered to be use of a product, meaning that the buyer thereby loses the right to withdraw from the contract.
The buyer is not entitled to withdraw from the contract in contracts where product is an item made according to the exact instructions of the buyer, which was adapted to his personal needs, which by its nature is not suitable for a refund or which has expired best before. There is no possibility of withdrawal from the purchase of products if the buyer has already opened the security seal.
When withdrawing from a contract where a bonus, discount code or promotional code was used, these funds are considered as a discount and will not be returned to the user. Only the amount paid back to the user is refunded.
Payments will be refunded as soon as possible and no later than 30 days after receiving the notice of withdrawal. In order to ensure the accuracy and timeliness of the return and to provide a record of payments, the refund of the payment to the buyer is made exclusively by transferring to his transaction account. Payment in cash is not possible!
In exceptional cases, when the items are not returned in accordance with ZVPot, we can offer the buyer the item with the appropriate compensation, which is determined by the record upon return. Reduced redemption is taken into account when the buyer confirms by email.
The right to a refund in case of defective merchandise is more closely regulated by the provisions of the Consumer Protection Act (unofficial consolidated text).
When can a consumer claim a defective merchandise? A consumer can claim defective merchanidise when:
- the item does not have the characteristics necessary for its normal use or circulation
- the item does not have the characteristics necessary for the specific use for which the buyer is purchasing it, but which was known or should be known to the seller
- the item does not have the characteristics and attributes that were explicitly or tacitly agreed upon or prescribed
- the seller has delivered an item that does not match the pattern or model unless the pattern or model was shown for notice only.
How to check the suitability of an item?
It shall be checked with another, flawless article of the same type, at the same time as the manufacturer’s statement or statement on the article itself.
How can buyer claim defective merchandise?
The buyer must notify us of any material defect, together with a precise description of it at his own expense, within the legal deadline and at the same time allow us to inspect the item.
The right to claim a defective merchandise on an item is more closely governed by the provisions of the Consumer Protection Act.
Acceptance of items returned where warranty is valid or products with material defect
The buyer is obliged to take over the item which he / she has delivered to the seller for warranty or other consideration after the completion of the treatment.
The seller sends a return notification to the buyer and asks him to pick up the item. The buyer is obliged to pick up the item within 14 days from the date of notification.
If the buyer does not pick up the item within the specified time limit, the item is handed over to the seller at its address for safekeeping. The seller keeps the item in its own warehouse for up to 6 months from the date of notification. The seller is entitled to reimbursement of all storage costs (€ 1 / day) during this period, as well as the right to reimbursement of all costs necessary to preserve the item.
After the expiration of 6 months from the date of notification, the seller may sell the item through the online store and transfer the amount of the purchase price, after deduction of the seller’s sales and other expenses, to the buyer. If the value of the item is insignificant, the seller may donate it to a charity and in this case no refund is due to the buyer. The seller informs the buyer about the intended sale or donation of the item 15 days before the expiry of the 6 month storage period, after the sale, as well as about the achieved price and the amount of costs, as well as the transfer of the rest of the purchase price to the buyer’s transaction account.
Returned items with open packaging
Returned items are items that have been returned to Freyr d.o.o and do not have any defects (damaged packaging, scratches and other damage to the product, etc.) and can be sold.
The type of defect or condition of the item need to be stated in writing for each item (both in the item description and the invoice). Returned items are being reviewed by Freyr d.o.o.. In the event when the buyer returns the damaged product, he is not justified in returning the purchase price.
Merchant Delivery Contractor Freyr d.o.o. is Pošta Slovenije and GLS, but Freyr d.o.o. reserves the right to choose another delivery service if it can fulfil the order more effectively.
Freyr d.o.o. uses appropriate technological and organizational means to safeguard the transfer and storage of personal data and payments.
The Provider assumes no responsibility and cannot be held liable for any damage to the computer / hardware or other property and any virus entries that could affect the user’s equipment due to website visit, text transfers, images, data.
Protection of personal data
Freyr d.o.o. will contact the user via different means of communication only if the user does not explicitly oppose it, and in accordance with the provisions of ZEKom-1.
Advertising emails Freyr d.o.o. will contain the following ingredients:
- They will be clearly and unambiguouslymarkedas advertising messages,
- AdvertiserFreyr d.o.o. will be clearly visible
- Various campaigns, promotions and other marketing techniques will be marked as such. The terms of participation will also be clearly defined,
- A clear way to unsubscribe from receiving promotional messages,
- Freyr d.o.o. will explicitly respecteduser wishnot to receive advertisements
Freyr d.o.o. advertising messages will be clearly visible and clearly separated from games and competitions.
The discount code brings various benefits when buying online through www.jesuis-cosmetics.com and is limited in time and must be redeemed within a limited time, otherwise it is invalid. You can find the active discount code on the front page of the advertisement message, on the page of each department, in our e-announcer or other media.
If the buyer uses the discount code but subsequently withdraws the order with the used code on his own will, he is no longer entitled to a new benefit from this code.
The discount code is a one-time code, which means you can only use it once. It is not possible to combine different types of benefits (discount code, promotional code and bonus) within the same order.
Prize games Rules
The organizer of the prize game is the seller FREYR Ltd., Ivana Hribarja 22, 4207 Cerklje, Slovenia. The participant of the prize competition is a natural person who participates in the announced prize campaigns. The prize winners are determined randomly by the computer selection function or determined by the organizing committee.
Conditions of cooperation
Adults with permanent or temporary residence in the Republic of Slovenia may participate in the prize game. Minors (under 18 years of age) must have the prior written consent of their parents or legal representatives to participate in the Prize games.
In the event that the prize draw takes place via the Facebook/Instagram social networking site, all persons who are associated with the individual Profile on which the prize competition takes place, or all persons who are on the Facebook/Instagram/ Instagram social network, can participate in the prize competition. Unless otherwise provided in the text of the announced prize draw, they clicked on the Like or Like button.
The participants of the Prize games shall themselves bear all the costs of participating in the Prize games.
Cooperation costs include, but are not limited to:
- the cost of Internet access;
- the cost of downloading data from the Internet.
Employees and external contractors of Freyr d.o.o. are not allowed to participate in the prize game nor their close family members.
Each individual can only apply to one prize competition at once.
Rules for participation in the Prize games
Participation in the Prize games does not require the purchase of the services or products of the Prize games organizer.
The start and end date of the Prize games is posted on the Website and / or Facebook / Instagram Profile, where the Prize games also takes place.
By participating in the Prize games, the entrant is deemed to accept these general terms and conditions for participating in the Prize games and the terms and conditions posted on the Website and / or Facebook/ Instagram Profile.
In the event of incomplete, incorrect or untrue and / or if the participant does not fulfil all the conditions for participation, the organizer reserves the right to refuse the participant to participate in the prize game or exclude it from the Prize games.
The participant loses the right to the prize if the organizer determines that:
- the participant did not meet the conditions for participation;
- the participant violated the rules and conditions of participation in the prize competition;
- the participant does not wish to fulfil the obligations in accordance with these terms or special conditions published on the Website and / orFacebook/InstagramProfile or did not fulfil them in due time;
- in the case of applications: if the application is in any way inappropriate.
In case the participant loses the right to the prize, the organizer decides whether or not to award the prize to someone else.
An individual may only receive one of the prizes. If a participant name is drawn twice or more, he / she will receive the prize for which he / she was first drawn.
The type and description of the prizes are presented in the text of the prize competition on the Website and / or Facebook/InstagramProfile, where the prize competition also takes place.
Prizes are not exchangeable for another type of prize, payable in cash or transferable to third parties.
The organization, execution and control of the running of the prize draw and the prize draw is taken care of by a committee made up of representatives of the organizer.
The prize draw will take place on the day specified in the Prize games description on the Website and / or Facebook/InstagramProfile, and in exceptional cases no later than 4 days after t he prize game ends.
All participants are eligible to participate in the draw. The result of the draw is complete. No appeal is possible.
Informing the winners
The Prize Winner will receive the Prize Notice via a private message on his Facebook/Instagram/ Instagram Profile or his e-mail address, which he / she provided at the start of the Prize Draw on the Website.
By participating in an individual prize game, the participant agrees to be posted on the Facebook/Instagram Profile wall by the organizer as a prize winner and will also be tagged. In case the prize competition takes place only on the Website, the participant agrees to be published by the organizer as a prize winner on the Website where the prize competition also takes place.
The list of winners will be posted on the Website and / or Facebook/Instagram Profile no later than three days after the prize draw.
The participant is entitled to receive the prize as a prize winner after he / she is notified by the organizer or administrator of the Website and / or Facebook/Instagram Profile about it within the agreed deadline.
In order to receive the prize, the winner must submit the following personal information upon written request from the organizer: first and last name, exact address of permanent residence, place of residence. For the purpose of informing the winner of the prize, the prize winner shall also provide a contact telephone number.
If, within seven days of the date on which the invitation was sent, the winner does not provide the necessary information, he loses the right to the prize without the right to any compensation.
The organizer shall inform the winner of the award by written notice. The Prize may be sent by the Organizer at his own expense to the address given by the Prize Winner, and the Prize can also be received in person at the Organizer’s premises at Pod Jelšami 12, 1290 Grosuplje, Slovenia.
When the object of the prize is a sensitive object or an object that, due to its weight and / or size, is not suitable for secure mailing, the prize winners shall take the prize personally at the organizer’s seat. Subject to agreement with the winner, sensitive items can also be sent by mail, but the organizer assumes no responsibility for any damage that may have occurred while sending the package. In case of lost or damaged package and / or damaged contents of the package, the winner is not entitled to any compensation, financial or material.
Obligations of the Prize winner
It is not possible to change value of the prize in cash, nor can it be exchanged for another item.
The winner is obliged to provide the organizer of the prize competition with his / her personal information in writing – name, surname, address, e-mail and telephone number, not later than seven days after receiving the notification that he / she is the winner of the prize.
Payment of all taxes from the prizes (including VAT) is the responsibility of the organizer. The Organizer is not responsible for any taxes that may occur in connection with any other prizes. If the winner does not fulfill all the obligations, the winner is considered to be unwilling to accept, thus the organizer is free from all obligations under this prize competition in relation to the winner and gains the right to dispose of the prize for any other purpose. Prizes are not transferable.
If the organizer of the prize game within seven days from the moment when he sends to the winner a notification about receiving a prize in a prize game, for whatever reason Organizer does not receive all the necessary information and a statement that prize winner wishes to receive the prize, it is recognised that the winner does not want to accept the prize and thus the organizer is free from all obligations under this prize competition in relation to the winner and gains the right to use the prize for any other purpose.
Protection of information and personal data
The Organizer, as the controller of personal data, respects the privacy of the participants of the individual prize game and undertakes responsibility to treat the personal data obtained during the prize competition carefully and to protect and process it in accordance with the Personal Data Protection Act and the Rules on personal data protection adopted by the organizer.
The participant of the prize game agrees that the organizer can send him notifications regarding the offer of the organizer. At any time, the entrant or his / her guardian or legal representative may withdraw their consent to the use of personal information obtained in the Prize games for direct marketing purposes. The prize organizer reserves the right to organize the prize giving as a public event. By participating in the prize game, the participant allows his / her name and address to be used in the audio, photo and video material of the prize organizer. The winner permits the organizer of the prize game to publish their personal data in the media and on the World Wide Web for the purpose of informing them of the results of the draw or of receiving the prize.
In case the organizer organizes the prize game together with the co-organizer, the co-organizer will provide the co-organizer with a list of winners. The Organizer assumes no responsibility for the proper processing and storage of the data provided to the co-organizer. To the extent that the participant in the prize game agrees to the provision of data to the co-organizer, the organizer will, after the end of the game, provide all the data of such users to the co-organizer. The Organizer assumes no responsibility for the proper processing and storage of the data provided to the co-organizer.
The prize contestant allows the organizer, as the manager of the personal data file, to manage, maintain and process until the cancellation of the participant or the fulfilment of the purpose of data processing, the database of personal data submitted for the purpose of conducting the prize game in accordance with the Law on Protection of Personal Data (Ul RS No. 86 / 04 and 67/07).
Personal information contained in the Prize Winners’ personal data file and the purpose of their collection, processing, storage and use:
- e-mail address (for the purpose of participating in the prize draw, drawing and sending written invitations to the organizer after further action in case of eligibility for the prize);
- first and last name, address and place of residence (for the purpose of identifying the winner, drawing, announcing the prizes and informing on the way of receiving the prizes and for reporting to the tax authorities in accordance with the applicable tax legislation in the Republic of Slovenia);
- Contact telephone or GSM number (for notification purposes in case of any problems with the delivery of the prize);
Data are stored in computerized form. After the need for data management has ceased or upon request of the winner, the data is deleted. Data users are the administrator of the Website and / or Facebook/Instagram/ Instagram Profile and responsible personnel for delivering the rewards.
Final and transitional provisions for participation in Prize games
The Organizer reserves the right to amend and modify the conditions of the prize of the game, if it is required by technical or commercial nature or reasons on the public side.
For all questions about the confidentiality and use of your personal information, or if you would like more information regarding the Prize games, please email email@example.com.
Publishing of Prize games rules
Participants in the Prize games by submitting their information agree to be aware of the rules and undertake to comply with the Prize games rules. In the event of any dispute or ambiguity, these rules shall be considered as primary in relation to any other publication, whether in print, electronic or any other form.
Limitation of Liability
Freyr d.o.o. does its best to ensure that the information published on the Website is up-to-date and accurate. However, the properties of the items, delivery time or price may change so quickly that Freyr d.o.o. fails to correct the information on the web pages. In such a case, Freyr d.o.o. will notify the buyer of the changes and allow him to withdraw from the contract or replace the item ordered.
Freyr d.o.o. can withdraw from the contract only, if a defect product is found. An obvious mistake is the defect in the essential characteristics of the product and any defect that are considered to be cruicial by customer in making buying decision. This also includes obvious price mistakes.
We reserve the right to disable access to the Website due to technical or other problems and maintenance, which also implies disabling the use of the Online Store. In the event of technical problems on the Website, we reserve the right to cancel the contracts which were affected by the technical error. If you cancel your orders, we will notify you as soon as possible and inform you on future procedures to be followed. It is up to the user to provide adequate protective equipment when accessing website.
Complaints and disputes
Freyr d.o.o. complies with applicable consumer protection legislation. Freyr d.o.o. is making every effort to fulfill its duty to provide an effective complaints system.
In case of problems, the buyer can contact seller by telephone at 040 133 266 or by email at firstname.lastname@example.org. The complaint is submitted via email to email@example.com. The procedure for handling the complaint is confidential.
Freyr d.o.o. is aware that an essential feature of consumer disputes is the disproportion between the economic value of the claim, the time required, and the costs involved in resolving the dispute, which is also a major obstacle for the buyer not to bring the dispute to court. That’s why Freyr d.o.o. shall make effort to resolve any disputes by mutual agreement.
Any disputes shall be settled by mutual agreement. In the absence of an amicable settlement, disputes shall be settled in the competent court in Kranj.
Out-of-court settlement of consumer disputes
In accordance with statutory normative, www.jesuis-cosmetics.com does not recognize any out-of-court consumer dispute resolution provider as competent to resolve a consumer dispute that could be brought by a consumer under the Out-of-Court Consumer Dispute Resolution Act.
FREYR Ltd., which, as a provider of goods and services, publishes an electronic link to the Online Consumer Dispute Resolution Platform (SRPS) on its website. The platform is available to consumers here:
That arrangement comes from the Law on Out-of-Court Consumer Dispute Resolution, Regulation (EU) No 1095/2010. 524/2013 of the European Parliament and of the Council on the online settlement of consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22 / EC.