General Terms and Conditions of Online Store 

The general terms and conditions of the online store are drawn up in accordance with the Electronic Commerce Market Act (ZEPT), the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1), the Code of Obligations (OZ), the EU General Data Protection Regulation and the Electronic Communications Act (ZEKom-1). 

The online store (hereinafter referred to as the “online store”) is operated by the company Freyr Ltd., Ivana Hribarja 22, 4207 Cerklje, Slovenia, identification number: 8172838000, tax number: 19478194, which is also an e-commerce service provider (hereinafter also the seller). 

The General Terms and Conditions govern the operation of the online store, the rights and obligations of the user and the online store and govern the business relationship between the online store and the customer. 

The user is bound by the general terms and conditions in force at the time of placing the online order. By confirming the order, the user is acquainted with the general terms of business, personal data protection and legal notice. 

The online store is open daily, 24 hours a day. For various technical reasons, it is sometimes not possible to operate an online store or even to access the store. Therefore, the Provider reserves the right to restrict or suspend access to the online store site for a fixed or indefinite period. The provider assumes no responsibility for the inactivity of the store due to ignorance of the use, any consequences of misuse of the online store, inactivity of the service due to network failure, power outages or other technical disturbances that could temporarily, even for a long time, disrupt the use. 


You can purchase items from the online store without registering and logging into the online store at 

Access to information 

Freyr d.o.o. undertakes to provide the buyer with the following information before being bound by the contract or offer: 

  • company information (company name and registered office, tax number),
  • contact information that enables the user to communicate quickly and effectively (email, telephone),
  • the essential features of sales items, which will also highlight after-sales services and any product warranties,
  • availability of articles (every item offered on the site should be accessible within a reasonable time),
  • the conditions of delivery of the items (method, place and time of delivery),
  • clearly and unambiguously expressed the prices of products, indicating whether they already include taxes and transport charges and other charges,
  • validity of the offer,
  • the method of payment and delivery orfulfillment, and the period of validity of this information,
  • the deadline for withdrawal from the contract and the conditions for withdrawal
  • an explanation of the complaint process, including any contact information or customer contact information.

Offer items

Due to the nature of our business, is updated frequently and quickly. Prices and product quotes are limited in time, and over time, Freyr d.o.o. reserves the right to extend the offer, change the price or withdraw the offer. 

Prices of products and services 

Online store prices are shown as “Price.” All prices include value added tax (VAT), depending on the product or service. Prices are valid at the time of placing the order. The prices are valid in case of payment by means of payment methods specified in these terms and conditions, under these terms and conditions of operation. 

Despite tremendous efforts to provide the most up-to-date and accurate information, the pricing information may be incorrect. In this case, or in case the item price changes during the processing of the order, the seller will allow the buyer to cancel the purchase. 

Discounts, promotional codes, etc. do not add up. Codes or discount codes cannot be exchanged for cash. 


The purchase contract between the seller and the buyer is concluded at the moment when the seller confirms the order. From this moment on, all prices and other conditions are set and apply to both the provider and the buyer. After placing the order, the user receives a notification by e-mail that the order has been accepted or rejected. 

The purchase agreement (i.e., the first order status email) is stored electronically on the server of Freyr d.o.o. 

Payment methods 

The online store offers the following payment methods: 

The online store offers the following payment methods: 

  • Cash on receipt via GLS delivery service
  • Paypalto FREYR company account 
  • Credit card

The client receives the invoice at the specified email address after receiving the package. The invoice details the price and all costs associated with the purchase. The buyer is obliged to check the correctness of the data before placing the order. 


  1. Your order in the online store

After placing the order, the buyer receives an email notification that the order has been accepted. Freyr d.o.o. review order, check the availability of the ordered items and confirm or reject the order with reason. Freyr d.o.o. may, to verify the information or to ensure the accuracy of delivery, call the customer at his contact telephone number.  

If ordered product provided by Freyr d.o.o. is not in stock in its own warehouse, and FREYR is solely tied to delivery by its supplier and to the time within which that supplier may deliver the item to Freyr d.o.o., Freyr will via email inform the customer promptly of up-to-date information regarding the delivery of items. If the delivery time is very long and the buyer does not want to wait, the buyer can notify Freyr d.o.o., who will remove the item from the order. Freyr d.o.o. assumes no liability for damage resulting from longer delivery times or from the failure to deliver items provided by Freyr d.o.o. out of stock in own warehouse. 

  1. The order is shipped / The order is ready for pickup

The online store prepares and dispatches the item within the agreed deadline and notifies by email and the buyer. Freyr d.o.o. also informs the buyer about the policy of withdrawing from the contract, where to turn in case of delay in delivery and where to turn in case of complaint. 

In the event that the buyer decides to cancel the order in due time, he must immediately inform the seller about it using telephone number 040 133 266 or by email at If the order is already shipped, the shipment is rejected by the buyer. 

Purchase for legal entities 

The purchase process for legal entities is exactly the same as for natural persons, except that at the conclusion of the purchase company name and company tax number needs to be entered. 

Delivery costs 

Postage for purchases up to 49,99 is 5 € per order, for purchases over 50 € postage is free of charge. 

Delivery time 

All orders placed during weekdays before 1pm will be shipped the same day in case of payment upon pick up or via Paypal. Orders shipped on weekends and holidays will be shipped the next business day. 

The right to withdraw from the contract 

The buyer (the above applies only to buyer who acquire an item for purposes outside their business activity) has the right to inform the seller within 14 days of the receipt of the item that he is withdrawing from the contract without having to give a reason for his decision. 

The deadline begins to count one day after the date of receipt of the items. 

The cancellation of the contract shall be reported to the seller by e-mail: In addition to the returned product in its original packaging, the customer who withdraws from the contract must attach an invoice and a completed complaint form, which the seller will provide to him upon receipt of the withdrawal from the contract electronically. 

In case of cancellation of the contract, the buyer returns the received item by post to the seller’s address: Freyr d.o.o., Pod Jelšami 12, 1290 Grosuplje, Slovenia or personally brings it to the seller’s pickup point. The only cost to the consumer in connection with the cancellation of the order is the direct cost of returning the goods. Returns where shipping cost to be paid by seller are not accepted. Returned packages sent where shipping cost to be paid by seller will be rejected. 

The item must be returned to the seller within 30 days of the sending of the notice of withdrawal (purchase). The return of the items received to the company within the termination period is considered as a notice of termination. 

The buyer must return the item to the seller undamaged and in unchanged quantity, unless the item is destroyed, defective, lost or its quantity reduced without the buyer being at fault. The buyer of the items must not freely use them until the contract is terminated. 

The buyer may inspect and test the items to the extent necessary to determine the actual condition. Testing an item that deviates from the above is considered to be use of a product, meaning that the buyer thereby loses the right to withdraw from the contract. 

The buyer is not entitled to withdraw from the contract in contracts where product is an item made according to the exact instructions of the buyer, which was adapted to his personal needs, which by its nature is not suitable for a refund or which has expired best before. There is no possibility of withdrawal from the purchase of products if the buyer has already opened the security seal. 

When withdrawing from a contract where a bonus, discount code or promotional code was used, these funds are considered as a discount and will not be returned to the user. Only the amount paid back to the user is refunded. 

Payments will be refunded as soon as possible and no later than 30 days after receiving the notice of withdrawal. In order to ensure the accuracy and timeliness of the return and to provide a record of payments, the refund of the payment to the buyer is made exclusively by transferring to his transaction account. Payment in cash is not possible! 

In exceptional cases, when the items are not returned in accordance with ZVPot, we can offer the buyer the item with the appropriate compensation, which is determined by the record upon return. Reduced redemption is taken into account when the buyer confirms by email.  

The right to a refund in case of defective merchandise is more closely regulated by the provisions of the Consumer Protection Act (unofficial consolidated text). 

Defective merchandise 

When can a consumer claim a defective merchandise? A consumer can claim defective merchanidise when: 

  • the item does not have the characteristics necessary for its normal use or circulation
  • the item does not have the characteristics necessary for the specific use for which the buyer is purchasing it, but which was known or should be known to the seller
  • the item does not have the characteristics and attributes that were explicitly or tacitly agreed upon or prescribed
  • the seller has delivered an item that does not match the pattern or model unless the pattern or model was shown for notice only.

How to check the suitability of an item? 

It shall be checked with another, flawless article of the same type, at the same time as the manufacturer’s statement or statement on the article itself. 

How can buyer claim defective merchandise? 

The buyer must notify us of any material defect, together with a precise description of it at his own expense, within the legal deadline and at the same time allow us to inspect the item. 

The right to claim a defective merchandise on an item is more closely governed by the provisions of the Consumer Protection Act. 

Acceptance of items returned where warranty is valid or products with material defect 

The buyer is obliged to take over the item which he / she has delivered to the seller for warranty or other consideration after the completion of the treatment. 

The seller sends a return notification to the buyer and asks him to pick up the item. The buyer is obliged to pick up the item within 14 days from the date of notification. 

If the buyer does not pick up the item within the specified time limit, the item is handed over to the seller at its address for safekeeping. The seller keeps the item in its own warehouse for up to 6 months from the date of notification. The seller is entitled to reimbursement of all storage costs (€ 1 / day) during this period, as well as the right to reimbursement of all costs necessary to preserve the item. 

After the expiration of 6 months from the date of notification, the seller may sell the item through the online store and transfer the amount of the purchase price, after deduction of the seller’s sales and other expenses, to the buyer. If the value of the item is insignificant, the seller may donate it to a charity and in this case no refund is due to the buyer. The seller informs the buyer about the intended sale or donation of the item 15 days before the expiry of the 6 month storage period, after the sale, as well as about the achieved price and the amount of costs, as well as the transfer of the rest of the purchase price to the buyer’s transaction account. 

Returned items with open packaging 

Returned items are items that have been returned to Freyr d.o.o and do not have any defects (damaged packaging, scratches and other damage to the product, etc.) and can be sold. 

The type of defect or condition of the item need to be stated in writing for each item (both in the item description and the invoice). Returned items are being reviewed by Freyr d.o.o.. In the event when the buyer returns the damaged product, he is not justified in returning the purchase price. 


Merchant Delivery Contractor Freyr d.o.o. is Pošta Slovenije and GLS, but Freyr d.o.o. reserves the right to choose another delivery service if it can fulfil the order more effectively. 


Freyr d.o.o. uses appropriate technological and organizational means to safeguard the transfer and storage of personal data and payments. 

The Provider assumes no responsibility and cannot be held liable for any damage to the computer / hardware or other property and any virus entries that could affect the user’s equipment due to website visit, text transfers, images, data. 

Protection of personal data 

You can read our privacy policy on our Privacy Policy. 


Freyr d.o.o. will contact the user via different means of communication only if the user does not explicitly oppose it, and in accordance with the provisions of ZEKom-1. 

Advertising emails Freyr d.o.o. will contain the following ingredients: 

  • They will be clearly and unambiguouslymarkedas advertising messages, 
  • AdvertiserFreyr d.o.o. will be clearly visible 
  • Various campaigns, promotions and other marketing techniques will be marked as such. The terms of participation will also be clearly defined,
  • A clear way to unsubscribe from receiving promotional messages,
  • Freyr d.o.o. will explicitly respecteduser wishnot to receive advertisements 

Freyr d.o.o. advertising messages will be clearly visible and clearly separated from games and competitions. 

Discount code 

The discount code brings various benefits when buying online through and is limited in time and must be redeemed within a limited time, otherwise it is invalid. You can find the active discount code on the front page of the advertisement message, on the page of each department, in our e-announcer or other media. 

If the buyer uses the discount code but subsequently withdraws the order with the used code on his own will, he is no longer entitled to a new benefit from this code. 

The discount code is a one-time code, which means you can only use it once. It is not possible to combine different types of benefits (discount code, promotional code and bonus) within the same order. 

Prize games Rules 


The organizer of the prize game is the seller FREYR Ltd., Ivana Hribarja 22, 4207 Cerklje, Slovenia. The participant of the prize competition is a natural person who participates in the announced prize campaigns. The prize winners are determined randomly by the computer selection function or determined by the organizing committee. 

Conditions of cooperation 

Adults with permanent or temporary residence in the Republic of Slovenia may participate in the prize game. Minors (under 18 years of age) must have the prior written consent of their parents or legal representatives to participate in the Prize games. 

In the event that the prize draw takes place via the Facebook/Instagram social networking site, all persons who are associated with the individual Profile on which the prize competition takes place, or all persons who are on the Facebook/Instagram/ Instagram social network, can participate in the prize competition. Unless otherwise provided in the text of the announced prize draw, they clicked on the Like or Like button. 

The participants of the Prize games shall themselves bear all the costs of participating in the Prize games. 

Cooperation costs include, but are not limited to: 

  • the cost of Internet access;
  • the cost of downloading data from the Internet.

Employees and external contractors of Freyr d.o.o. are not allowed to participate in the prize game nor their close family members. 

Each individual can only apply to one prize competition at once. 

Rules for participation in the Prize games 

Participation in the Prize games does not require the purchase of the services or products of the Prize games organizer. 

The start and end date of the Prize games is posted on the Website and / or Facebook / Instagram Profile, where the Prize games also takes place. 

By participating in the Prize games, the entrant is deemed to accept these general terms and conditions for participating in the Prize games and the terms and conditions posted on the Website and / or Facebook/ Instagram Profile. 

In the event of incomplete, incorrect or untrue and / or if the participant does not fulfil all the conditions for participation, the organizer reserves the right to refuse the participant to participate in the prize game or exclude it from the Prize games. 

The participant loses the right to the prize if the organizer determines that: 

  • the participant did not meet the conditions for participation;
  • the participant violated the rules and conditions of participation in the prize competition;
  • the participant does not wish to fulfil the obligations in accordance with these terms or special conditions published on the Website and / orFacebook/InstagramProfile or did not fulfil them in due time; 
  • in the case of applications: if the application is in any way inappropriate.

In case the participant loses the right to the prize, the organizer decides whether or not to award the prize to someone else. 


An individual may only receive one of the prizes. If a participant name is drawn twice or more, he / she will receive the prize for which he / she was first drawn. 

The type and description of the prizes are presented in the text of the prize competition on the Website and / or Facebook/InstagramProfile, where the prize competition also takes place. 

Prizes are not exchangeable for another type of prize, payable in cash or transferable to third parties. 

Prize draw 

The organization, execution and control of the running of the prize draw and the prize draw is taken care of by a committee made up of representatives of the organizer. 

The prize draw will take place on the day specified in the Prize games description on the Website and / or Facebook/InstagramProfile, and in exceptional cases no later than 4 days after t he prize game ends. 

All participants are eligible to participate in the draw. The result of the draw is complete. No appeal is possible. 

Informing the winners 

The Prize Winner will receive the Prize Notice via a private message on his Facebook/Instagram/ Instagram Profile or his e-mail address, which he / she provided at the start of the Prize Draw on the Website. 

By participating in an individual prize game, the participant agrees to be posted on the Facebook/Instagram Profile wall by the organizer as a prize winner and will also be tagged. In case the prize competition takes place only on the Website, the participant agrees to be published by the organizer as a prize winner on the Website where the prize competition also takes place. 

The list of winners will be posted on the Website and / or Facebook/Instagram Profile no later than three days after the prize draw. 

Receiving prizes 

The participant is entitled to receive the prize as a prize winner after he / she is notified by the organizer or administrator of the Website and / or Facebook/Instagram Profile about it within the agreed deadline. 

In order to receive the prize, the winner must submit the following personal information upon written request from the organizer: first and last name, exact address of permanent residence, place of residence. For the purpose of informing the winner of the prize, the prize winner shall also provide a contact telephone number. 

If, within seven days of the date on which the invitation was sent, the winner does not provide the necessary information, he loses the right to the prize without the right to any compensation. 

The organizer shall inform the winner of the award by written notice. The Prize may be sent by the Organizer at his own expense to the address given by the Prize Winner, and the Prize can also be received in person at the Organizer’s premises at Pod Jeami 12, 1290 Grosuplje, Slovenia. 

When the object of the prize is a sensitive object or an object that, due to its weight and / or size, is not suitable for secure mailing, the prize winners shall take the prize personally at the organizer’s seat. Subject to agreement with the winner, sensitive items can also be sent by mail, but the organizer assumes no responsibility for any damage that may have occurred while sending the package. In case of lost or damaged package and / or damaged contents of the package, the winner is not entitled to any compensation, financial or material. 

Obligations of the Prize winner 

It is not possible to change value of the prize in cash, nor can it be exchanged for another item. 

The winner is obliged to provide the organizer of the prize competition with his / her personal information in writing – name, surname, address, e-mail and telephone number, not later than seven days after receiving the notification that he / she is the winner of the prize. 

Payment of all taxes from the prizes (including VAT) is the responsibility of the organizer. The Organizer is not responsible for any taxes that may occur in connection with any other prizes. If the winner does not fulfill all the obligations, the winner is considered to be unwilling to accept, thus the organizer is free from all obligations under this prize competition in relation to the winner and gains the right to dispose of the prize for any other purpose. Prizes are not transferable. 

If the organizer of the prize game within seven days from the moment when he sends to the winner a notification about receiving a prize in a prize game, for whatever reason Organizer does not receive all the necessary information and a statement that prize winner wishes to receive the prize, it is recognised that the winner does not want to accept the prize and thus the organizer is free from all obligations under this prize competition in relation to the winner and gains the right to use the prize for any other purpose. 

Protection of information and personal data 

The Organizer, as the controller of personal data, respects the privacy of the participants of the individual prize game and undertakes responsibility to treat the personal data obtained during the prize competition carefully and to protect and process it in accordance with the Personal Data Protection Act and the Rules on personal data protection adopted by the organizer. 

The participant of the prize game agrees that the organizer can send him notifications regarding the offer of the organizer. At any time, the entrant or his / her guardian or legal representative may withdraw their consent to the use of personal information obtained in the Prize games for direct marketing purposes. The prize organizer reserves the right to organize the prize giving as a public event. By participating in the prize game, the participant allows his / her name and address to be used in the audio, photo and video material of the prize organizer. The winner permits the organizer of the prize game to publish their personal data in the media and on the World Wide Web for the purpose of informing them of the results of the draw or of receiving the prize. 

In case the organizer organizes the prize game together with the co-organizer, the co-organizer will provide the co-organizer with a list of winners. The Organizer assumes no responsibility for the proper processing and storage of the data provided to the co-organizer. To the extent that the participant in the prize game agrees to the provision of data to the co-organizer, the organizer will, after the end of the game, provide all the data of such users to the co-organizer. The Organizer assumes no responsibility for the proper processing and storage of the data provided to the co-organizer. 

The prize contestant allows the organizer, as the manager of the personal data file, to manage, maintain and process until the cancellation of the participant or the fulfilment of the purpose of data processing, the database of personal data submitted for the purpose of conducting the prize game in accordance with the Law on Protection of Personal Data (Ul RS No. 86 / 04 and 67/07). 

Personal information contained in the Prize Winners’ personal data file and the purpose of their collection, processing, storage and use: 

  • e-mail address (for the purpose of participating in the prize draw, drawing and sending written invitations to the organizer after further action in case of eligibility for the prize);
  • first and last name, address and place of residence (for the purpose of identifying the winner, drawing, announcing the prizes and informing on the way of receiving the prizes and for reporting to the tax authorities in accordance with the applicable tax legislation in the Republic of Slovenia);
  • Contact telephone or GSM number (for notification purposes in case of any problems with the delivery of the prize);

Data are stored in computerized form. After the need for data management has ceased or upon request of the winner, the data is deleted. Data users are the administrator of the Website and / or Facebook/Instagram/ Instagram Profile and responsible personnel for delivering the rewards. 

Final and transitional provisions for participation in Prize games 

Participants of the Prize games also accept the terms and conditions of the Facebook/Instagram community. The Organizer assumes no responsibility for not respecting the terms of use of the Facebook/Instagram community by the participants of the competition. Nor is it responsible for any consequences resulting from the posting of posts on Facebook. 

The Organizer reserves the right to amend and modify the conditions of the prize of the game, if it is required by technical or commercial nature or reasons on the public side.  

For all questions about the confidentiality and use of your personal information, or if you would like more information regarding the Prize games, please email 

Publishing of Prize games rules 

Participants in the Prize games by submitting their information agree to be aware of the rules and undertake to comply with the Prize games rules. In the event of any dispute or ambiguity, these rules shall be considered as primary in relation to any other publication, whether in print, electronic or any other form. 

Limitation of Liability 

Freyr d.o.o. does its best to ensure that the information published on the Website is up-to-date and accurate. However, the properties of the items, delivery time or price may change so quickly that Freyr d.o.o. fails to correct the information on the web pages. In such a case, Freyr d.o.o. will notify the buyer of the changes and allow him to withdraw from the contract or replace the item ordered. 

Freyr d.o.o. can withdraw from the contract only, if a defect product is found. An obvious mistake is the defect in the essential characteristics of the product and any defect that are considered to be cruicial by customer in making buying decision. This also includes obvious price mistakes. 

Liability exclusion 

We reserve the right to disable access to the Website due to technical or other problems and maintenance, which also implies disabling the use of the Online Store. In the event of technical problems on the Website, we reserve the right to cancel the contracts which were affected by the technical error. If you cancel your orders, we will notify you as soon as possible and inform you on future procedures to be followed. It is up to the user to provide adequate protective equipment when accessing website. 

Complaints and disputes 

Freyr d.o.o. complies with applicable consumer protection legislation. Freyr d.o.o. is making every effort to fulfill its duty to provide an effective complaints system. 

In case of problems, the buyer can contact seller by telephone at 040 133 266 or by email at The complaint is submitted via email to The procedure for handling the complaint is confidential. 

Freyr d.o.o. is aware that an essential feature of consumer disputes is the disproportion between the economic value of the claim, the time required, and the costs involved in resolving the dispute, which is also a major obstacle for the buyer not to bring the dispute to court. That’s why Freyr d.o.o. shall make effort to resolve any disputes by mutual agreement. 

Any disputes shall be settled by mutual agreement. In the absence of an amicable settlement, disputes shall be settled in the competent court in Kranj. 

Out-of-court settlement of consumer disputes 

In accordance with statutory normative, does not recognize any out-of-court consumer dispute resolution provider as competent to resolve a consumer dispute that could be brought by a consumer under the Out-of-Court Consumer Dispute Resolution Act. 

FREYR Ltd., which, as a provider of goods and services, publishes an electronic link to the Online Consumer Dispute Resolution Platform (SRPS) on its website. The platform is available to consumers here: . 

That arrangement comes from the Law on Out-of-Court Consumer Dispute Resolution, Regulation (EU) No 1095/2010. 524/2013 of the European Parliament and of the Council on the online settlement of consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22 / EC.

Freyr Ltd.